As professional FTD florist, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products.

If you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 48 hours of receipt of your FTD order and return the product. You may call, come in person, or e-mail to us.

For faster results, please contact the delivering florist and if you are unsatisfied please have them retrieve the flowers. Due to time sensitivity of fresh flowers, please call us within 48 hours of receiving your order. Please consider the fact that each design is custom made by hand and our products may vary in size and appearance due to seasons, regional availability and interpretation by the designers.

Funeral Flowers:
In the unlikely event that you are not satisfied with your purchase, please contact us by calling 0091-8220733811. Please note that all fresh flowers products including the funeral arrangements must be returned within 48 hours in order to receive full refund. Please feel free to contact the local florist to pick up the product. If you would like a replacement instead of refund, please let us know and we will deliver upgraded fresh arrangement to the funeral home or the deceased's family.